Frequently asked questions
What is your refund and cancellation policy?
We require 3-5 days advanced notice and full payment to confirm your order.
In the event of cancellation, your payment is refundable minus 15% cancellation fee provided Sweet Lane is notified at least three (3) days prior to the event. There is no payment refund on orders canceled within three (3) days of the event.
The reasoning behind this policy is because we must order ingredients or create components in advance, in addition to labor that has already been expended in the preparation of any special order. Short notice cancellations (within 3 days) are also not given a refund because our production calendar fills up quickly and is on a first-come, first-served basis. Therefore, if you cancel, your order has taken up production time that could have otherwise been given to another customer, so we lose both orders.
Due to the tedious, handcrafted nature of our products, we would not be able to provide any refunds on any customized orders.
Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will not be honored.
Refunds are only provided under the following circumstances:
When your cake is delivered, you will be asked to inspect the cake for any obvious damage. In the event that you received a damaged cake, please notify the delivery team immediately. You will be issued a full refund via original purchase method once we receive the original cake back (in its entirety). We reserve the final right to determine if a cake is actually faulty or damaged. Delivery fees are non-refundable. No other claims apart from the 100% refund will be tenable.
How do I order one of your cakes?
You can visit any of our branches to place an order or your cake orders can be emailed to us. All emails are responded to within 12 hours by one of our sales person so If you already have an idea of what you want , simply go to our Contact Us page and complete the form and we'll gladly give you a quote. If you wish to place the order, we require a full payment to reserve your date.
If you're not sure about what you want, just tell us what theme, style or colours you like, along with your budget and we can suggest a few options for you.
For Wedding cake orders, any design inspirations you have like cake pictures, textiles, stationary , color swatches or dress designs can be forwarded to us and we can customise your cake based from these inspirations to suit your style, taste and budget. We will provide a sketch to help you visualize your cake design.
Please note that your date is not held until the deposit has been received.
Your cakes look amazing, but how do they taste?
At Sweet Lane, we make unique works of art. However, at the end of it all, we realize that it is edible and the taste of your cake is as important as the artistic design.
All our cakes are deliciously moist and baked fresh, from scratch; no packet mixes used! We choose only fresh,finest ingredients so quality is never sacrificed. Whether it's butter from Germany, rich, pure Belgian chocolate, Madagascar vanilla beans and extracts, Vietnamese cinnamon powder or Japanese matcha powder, you will savor each and every crumb.
How much do the cake cost and why should I reveal my budget?
As each cake is unique, we do not have a set price list. All cakes are priced individually for each client based on the size, complexity of the design, hours of craftwork and materials used. Due to the nature of our work and the extra time and attention given to each of our creations, we require a minimum of Dhs 500 for each custom cake.
If the quote we provided is not within your budget, knowing how much money you want to spend will help us match your theme or suggest modifications or options to create similar looking cake that will fit your budget. It will help us determine what to design for you and how much details we need to include to get to your finished product.
How far in advance should we order our cake and do you have delivery service?
Cancellations do occur, so if you do have a last minute order, please call--we may be able to accommodate you.